ppivip Privacy Policy

1 Types of Information Collected

ppivip may collect the following types of information to provide its services:

• Identity Information: Your full name, date of birth, national identity card or passport number.
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account details used for deposits and withdrawals.
• Transaction Information: History of deposits, withdrawals, and bets.
• Technical Information: IP address, browser type, device-related information, and website usage patterns.
• Communication Logs: Records of your conversations with us via live chat or email.

2 How Information is Collected

We collect information in the following ways:

• Registration Process: Information you provide directly when creating an account.
• KYC Verification: Documents submitted for identity confirmation.
• Financial Transactions: Information automatically recorded at the time of each deposit and withdrawal.
• Technical Collection: Information automatically collected through cookies, web beacons, and log files.
• Customer Service: When you contact our support team.

3 Purpose of Using Information

ppivip uses your information for the following lawful purposes:

• To ensure account creation, management, and verification.
• Processing financial transactions — completing deposits and withdrawals.
• To prevent fraud, money laundering, and other improper activities.
• To meet legal and regulatory obligations.
• To improve customer service and resolve issues.
• To monitor platform performance and security.
• To send bonuses, promotions, and personalized offers (subject to your consent).
• To ensure responsible gaming and identify risky behavior.

4 Sharing Information with Third Parties

ppivip does not sell your personal information to third parties. However, information may be shared in specific circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: For operating game software and platform infrastructure.
• Legal Authorities: Mandatorily, in the case of a court order or legal claim.
• Fraud Prevention Agencies: For fraud detection and prevention.

All third parties are bound by an agreement to keep your information confidential and may only use the information for specified purposes.

5 Data Security Measures

To ensure the security of your information, ppivip has adopted the following technical and organizational measures:

• SSL Encryption: All data transmitted on the website and app is protected by 256-bit SSL encryption.
• Encrypted Storage: All stored sensitive information is protected by strong encryption algorithms.
• Access Control: Only authorized personnel have access to the necessary information.
• Firewall and Security Monitoring: Round-the-clock system monitoring and intrusion detection.
• Two-Factor Authentication: An additional layer of security for logging into your account.
• Regular Security Audits: Regular security assessments by independent third parties.

6 Cookies and Tracking Technologies

The ppivip website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

• Essential Cookies: Essential for the core functionality of the website — maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: To analyze website usage patterns and improve service quality.

You can control or disable cookies through your browser settings. However, disabling cookies may cause some website features to not work properly.

7 Data Retention Period

ppivip retains your information only for as long as it is necessary or legally required:

• Active Account: All information is retained while the account is active.
• After Account Closure: Information may be kept for a specified period as required by legal and regulatory requirements.
• Financial Records: Long-term retention may apply for financial reporting and auditing.
• Dispute-Related Information: Relevant information is retained until any legal dispute is resolved.

8 Your Rights

You have the following rights regarding your personal information:

• Right to Access: The right to request information about what data we hold about you.
• Right to Correction: The right to request correction of inaccurate or incomplete information.
• Right to Deletion: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: A request to limit the processing of information in specific cases.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Portability: The right to receive your information in a structured format.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request in a timely manner.

9 Protection of Minors

ppivip strictly provides services only to those aged 21 or above. We do not knowingly collect information from minors.

• Age verification during registration is mandatory.
• Proof of age is verified during the KYC process.
• If any minor's account is identified, it will be immediately closed and the related information will be deleted.
• If you believe a minor is using this platform, please notify us immediately.

10 Policy Changes

ppivip reserves the right to modify this privacy policy as needed. For any significant changes:

• The update date on this page will be changed.
• For significant changes, a notification will be sent to the registered email.
• Continuing to use the website after the revised policy is published will be considered acceptance of the new policy.

We advise you to review this policy regularly so that you stay informed about the latest information.

11 Contact Us

Contact us for any questions, complaints, or information requests regarding the privacy policy:

• 24/7 Live Chat Support — through our website.
• Email: [email protected]

Our customer service team is available 24/7 in Bengali at your service. We try to respond to your requests as quickly as possible.